Refund policy

Although we hope that you are delighted with your order, we understand that sometimes you will wish to return some items. You are welcome to return any unwanted items within 14 days of receiving your order.* Please ensure the items are returned in their original packaging and in a re-saleable condition, with the order confirmation included in the package as proof of purchase.

*Please note, items such as jewellery, underwear, skincare & edible items such as chocolate are non-refundable and cannot be exchanged.

Return address: Returns Department, Sunshine and Snow, 40 Mill Street, Bideford, Devon, EX392JW

We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow up to 10-15 days for a full refund from the date we receive the goods. Please note: we recommend using a tracked delivery service when returning the items, as it is your responsibility the items safely reach our returns depot.

 

Exchanges

If you would like an alternative colour or size of the item you have ordered, please send a request to info@sunshineandsnowshop.com, including your order number and the item you would like to exchange. We will then respond and let you know if the item you would like to receive is available.